Last Updated: 15th February, 2025
At https://balloon-game-money.in/, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy & Data Handling Policy outlines how we collect, use, store, and protect your data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable Indian laws and regulations.
1. Information We Collect:
We collect the following types of information when you use our services:
- Personal Information: This includes your name, email address, mobile number, date of birth, and address, which you provide during registration or profile updates.
- Financial Information: To process transactions, we may collect details of your bank accounts, UPI IDs, or other payment methods.
- Device and Usage Information: We collect data about the device you use to access our games, including IP address, device type, operating system, browser type, and usage patterns. This helps us optimize our services and provide a better user experience.
- KYC (Know Your Customer) Information: As required by law, we may collect identification documents such as your Aadhaar card, PAN card, or driver’s license for verification purposes.
- Communication Data: We may store records of your communication with our customer support team.
2. How We Use Your Information:
We use your information for the following purposes:
- To Provide and Improve Our Services: To create and manage your account, process transactions, personalize your gaming experience, and offer customer support.
- To Comply with Legal Obligations: To adhere to KYC/AML regulations, prevent fraud, and comply with requests from law enforcement agencies.
- To Communicate with You: To send you updates, promotional offers, security alerts, and other relevant information. You can opt-out of promotional communications at any time.
- For Research and Analytics: To analyze user behavior, improve our games, and develop new features.
- To protect against misuse: For example, to detect, prevent, respond to fraud, abuse, security risks and technical issues that could harm balloon-money.games, our users or the public.
3. Data Storage and Security:
- We store your data on secure servers located in Mumbai, India.
- We employ industry-standard security measures, including encryption, firewalls, and intrusion detection systems, to protect your data from unauthorized access, use, or disclosure.
- We adhere to strict data retention policies and delete your data when it is no longer needed for the purposes outlined in this policy, or as required by law.
4. Data Sharing and Disclosure:
- We do not sell or rent your personal information to third parties.
- We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or cloud storage providers. These providers are contractually obligated to protect your data.
- We may disclose your information if required by law, legal process, or government authorities.
5. Your Rights:
Under the DPDP Act, you have the following rights:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Correction: You can request correction of any inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your data, subject to certain legal exceptions.
- Right to Grievance Redressal: You have the right to lodge a complaint with the Data Protection Board of India if you believe your data has been mishandled.
6. Contact Us:
If you have any questions or concerns about our Privacy & Data Handling Policy, please contact our Data Protection Officer at:
Email: [email protected]
Address: 4th Floor, Galaxy Heights, 893/B, Bannerghatta Main Road, Bangalore, Karnataka, 560076, India
We are committed to working with you to resolve any privacy concerns.